FREQUENTLY ASKED QUESTIONS

General

What is creps n stuff?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

are your the items authentic?

All items sold on Creps N Stuff are authentic.

are your items new or used?


Creps N Stuff only sells new unworn items.

can i order more than 1 item?

your order is not limited, there might be import duties which you need to pay in your country.

Do i need to pay any customs fees or import duties?

There might be customs or import duties involved and the charges are determined by the Customs office of the country of delivery.
 
If the fees are applicable, please note that they are not included in the payment made and you will be billed directly by the courier in the designated country.

how do i track my order?

Simply log in to your account to view the latest status. You can also utilize the Order Status link in your order confirmation email to keep track of the order as it moves along our processes. Also once the order is shipped, you will receive an email with the tracking details so you know when to expect the delivery.
 
You can trace your parcel by visiting the courier's online tracking system and please note that it might take up to 24-48 hours for the courier to update the shipment status after the order is picked up.
 

Please contact our customer service team if you have any problem tracking your order.

Can i exchange my purchase for another size?

Yes, size exchange is available under the condition that the item(s) is unused and still have all the tags attached.
 
A request for exchange can be made within 7 days of the delivery date. Please state the exchange reason and your desired size when contacting our customer service team.
 
Please be mindful that the buyer is responsible for all shipping fees (return & reship) plus the price difference for the size change and the return address will be provided after the exchange is confirmed by our team.
 
Once the exchange request is accepted by our team and the return address provided through email, customers must return the item back to us within 7 days with the return tracking number provided.
 
**Return of goods will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.
 

can i cancel my order?

If you have changed your mind about your purchase, you have the option to cancel it before the order was shipped by contacting us on our website for the cancellation request.
 
If the items were shipped you cannot cancel your order, please contact us before 3 hours for order cancellation.
 
Please note that cancellation request is not 100% guaranteed and there will be a cancellation fee - 15% of the total payment (shipping included) for all cancellations.

what if the product i revived are defect or not the product i ordered?

We're sorry to hear that the item did not meet your expectation. Please contact our customer service team, and we will be more than happy to help you out.

Shipping

WHERE DO YOU SHIP TO AND HOW MUCH WILL IT COST?

We ship worldwide. Our standard shipping coasts for standard shipping is 14.99$.
 
shipping rates may vary for each country.

WHY IS MY ORDER SHIPPING FROM CHINA OR HONG KONG?

We have facilities around the globe and each one has been set up to comply with Creps N Stuff standards.
 
All items go through our quality control process and are subject to our Assurance of Authenticity.

how do i track my order?

Simply log in to your account to view the latest status. You can also utilize the Order Status link in your order confirmation email to keep track of the order as it moves along our processes. Also once the order is shipped, you will receive an email with the tracking details so you know when to expect the delivery.
 
You can trace your parcel by visiting the courier's online tracking system and please note that it might take up to 24-48 hours for the courier to update the shipment status after the order is picked up.
 

Please contact our customer service team if you have any problem tracking your order.

WHY HASN'T MY ORDER SHIPPED OUT?

Every item at Creps N Stuff goes through a rigorous authentication process by our expert team. Tracking number are usually provided with 4-5 business days, varies on arrangement of an order.


can i cancel my order?

If you have changed your mind about your purchase, you have the option to cancel it before the order was shipped by contacting us on our website for the cancellation request.
 
If the items were shipped you cannot cancel your order, please contact us before 3 hours for order cancellation.
 
Please note that cancellation request is not 100% guaranteed and there will be a cancellation fee - 15% of the total payment (shipping included) for all cancellations.

CAN I CHANGE MY SHIPPING ADDRESS AFTER AN ORDER IS PLACED?

You can change your shipping address, please contact us within less than 3 hours of placing your order.
 
If you believe that there has been a typo or missing information in the shipping address, please contact us and we will be happy to assist.

Do i need to pay any customs fees or import duties?

There might be customs or import duties involved and the charges are determined by the Customs office of the country of delivery.
 
If the fees are applicable, please note that they are not included in the payment made and you will be billed directly by the courier in the designated country.

Can i exchange my purchase for another size?

Yes, size exchange is available under the condition that the item(s) is unused and still have the KICKS CREW tags attached.
 
A request for exchange can be made within 7 days of the delivery date. Please state the exchange reason and your desired size when contacting our customer service team.
 
Please be mindful that the buyer is responsible for all shipping fees (return & reship) plus the price difference for the size change and the return address will be provided after the exchange is confirmed by our team.
 
Once the exchange request is accepted by our team and the return address provided through email, customers must return the item back to us within 7 days with the return tracking number provided.
 
**Return of goods will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.
 

what if the product i revived are defect or not the product i ordered?

We're sorry to hear that the item did not meet your expectation. Please contact our customer service team, and we will be more than happy to help you out.

Returns & Exchange

HOW DO I RETURN MY PURCHASE?

We're sorry to hear that the item did not meet your expectation.
 
If you are not satisfied with the good(s) you have received, you have the option to return the goods to us under the following return policy.
 
  • Returns request will only be accepted within 14 days of the delivery date.
  • There will be a return handling fee which is 15% of the total transaction payment.
  • The buyer will be responsible for all the shipping fee involved (original shipping fee and return postage are non-refundable).
  • The goods being returned must be unused and in their original condition with the tags attached.
  • Refund will be issued back to original payment method only.
 
Please contact us before returning us any product(s).
 
Once the return request is accepted by our team and the return address provided through email, customers must return the item back to us within 7 days with the return tracking number provided.
 
** Return of goods will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.

is there any fees for Size exchange?

If you wish to exchange your item for a different size, you will only be responsible for the return shipping fees.
 
Please make sure the product follows our return policy:
 
-The goods being returned must be unused and in their original condition with the tags attached.
 
Please contact us before returning us any product(s).

best collections of the most wanted styles on Creps N Stuff

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