Delivery & Returns

What is our shipping options

We offer free standard shipping on orders over 300$.

However, All orders under 300$ have to pay shipping coasts with total of 14.99$

Standard Shipping (5 to 12 business days)

We offer international shipping to the most countries. unfortunately, we are unable to deliver to the following countries:

  1. Afghanistan
  2. Belarus
  3. Bhutan
  4. Brunei Darussalam
  5. Chad
  6. Cuba
  7. Lao People's Democratic Republic
  8. Libya
  9. Mongolia
  10. Papua New Guinea
  11. Russian Federation (due to conflict in the region)
  12. Samoa
  13. Solomon Islands
  14. South Sudan
  15. Syrian Arab Republic
  16. Timor-Leste
  17. Turkmenistan
  18. Yemen

We dispatch all packages via FEDEX In 1-2 business days, with tracked and signed for delivery service.

We always aims to get your order to you as soon as possible, however during busier periods it could be 5-12 working days from the time of order. 

All orders are fully compensated and insured with the chosen courier.

Delivery updates with tracking information will be sent via email so you are kept informed on your order as soon as it's placed.

We will not be responsible for parcels that go missing due to incorrect shipping address given.

We will not be responsible for parcels that are not collected from the Post Office in the time-frame given on the courier website..

Any other items that do not arrive because the courier lost them will either be refunded or sent a replacement item out if available.

Delays can occur during busy periods, we will make sure you are updated from the moment you place an order.

International Postage

International postage cost are same shipping coasts.

We offer free standard shipping on orders over 300$.

Orders less than 300$ have to pay shipping rates with total of 14.99$

Standard Shipping (5 to 12 business days)

International buyers may receive a customs charge. Creps N Stuff is not responsible for this charge and it must be paid by the customer. Failure to pay the customs charge will result in the order being returned to us and you will not receive a refund for the initial shipping cost.

Refund Policy:

Creps N Stuff is a reseller, not a manufacturer and therefore unable to hold responsibility for the performance, durability or longevity of the products sold. We are unable to provide refunds once a product is used; if the product was not used we would accept an exchange no problem. Please be aware that unfortunately this decision is final and cannot be overturned. 

You must send your return within 14 days of receiving your product or your refund will not be accepted.  In order to receive a refund, the product must be unworn, tags attached, in new condition with your order receipt included. Please ship your return back to us using an outer cardboard box, to ensure protection of the shoes and the shoe box, failure to do so could lead to damage meaning we would not be able to accept the return.

Please purchase a postage label using a tracked and signed for delivery service and send to the address above. We recommend using FEDEX.

Once we have received your return, we will check to make sure everything coincides with our Terms and Conditions and we will then process your refund within 3-5 working days. This will then show on your original payment method within 1-3 business days.

You will be responsible for the cost of returning the item(s) to us.

Return Address:

Creps N Stuff, Fergusson House,124 City Road, London, EC1V 2NX, United Kingdom.

Creps N Stuff, Beit Jann, Alsnobar st, north district, 2499000, Israel

Exchange Policy:

You must send your exchange back to us within 14 days of receiving your product or your exchange will not be accepted. In order to receive an exchange, the product must be unworn, tags attached, in new condition with your order receipt included. Please ship your return back to us using an outer cardboard box, to ensure protection of the shoes and the shoe box, failure to do so could lead to damage meaning we would not be able to accept the return.

Please also be aware that our prices can fluctuate depending on size. if the price is different when requesting an exchange, you will be invoiced the price difference, once paid we will dispatch your exchange. If the invoice is not paid within 14 days, we will return your original order back to you.  Please allow 1-5 working days for us to process your exchange. If we are out of stock of the requested size, we will contact you via email to discuss alternative options.

Please purchase a postage label using a tracked and signed for delivery service and send to the address above. We recommend using FEDEX.

You will be responsible for the cost of returning the item(s) to us.

Return Address:

Creps N Stuff, Fergusson House,124 City Road, London, EC1V 2NX, United Kingdom.

Creps N Stuff, Beit Jann, Alsnobar st, north district, 2499000, Israel

International customers will be liable for any import duties that we incur when receiving your return/exchange. Initial shipping costs will not be refunded. Only international exchanges will require an additional shipping cost before being dispatched. ­­ 

For any further queries please contact our dedicated customer service team at support@crepsnstuff.com